Whilst we are delighted to be open, the safety of our guests and team, is our number one priority. Following the government's latest Covid19 Secure Policy and legislation, we have worked very hard to put in place systems so you feel safe and can relax and enjoy your time with us. With your understanding and continued support, we will continue to stay open, operating at a reduced Covid-safe capacity.
We are very lucky to have lots of space and now have two more covered outdoor areas to add to our existing orangery, where we can socially distance guests outdoors (but covered and heated).
What to Expect?
At the White Hart, our guests and team are at the heart of everything we do. We have worked very hard to ensure that we put the wellbeing and health of our guests and team first and have designed clear guidelines to ensure that we are able to open safely.
Entrance: Will be via the front door (on the main road) where you will be asked to hand sanitise and then taken straight through to the patio. There is a one way system (clearly marked with arrows and signs) around the premises. Exit will be via the patio path to the car park.
Face Masks: Please wear your face mask when entering the White Hart and whilst you are inside (even though it will only be briefly). Once you are outside again, you may remove your mask. If you need to enter the restaurant to use the toilets or for any reason, please put your face mask back on. This legal requirement does not apply to movement outside.
Our Team: Our team will be wearing face masks.
Table Service: Once you are seated, we will ask that you do not walk around unless you need to use the toilet. We will take your order, serve your food/drink and you can relax.
Toilets: One in one out. Sanitise before entering and sanitise when leaving please.
Capacity: To comply with social distancing and keep you safe, we will be operating at a reduced capacity, so we can ensure sufficient space between tables and ensure spaced arrival slots, so we do not have queues.
Tables: All of our tables are at least 1.5m apart, most are 2m+.
Children: Children are welcome but must remain supervised at all times. We know it is tricky, so if you would like to take them for a walk around the veg patch, just let us know.
Training: All of our team have undergone Covid19 and service procedure training and Kay, Mark, Sarah and Owain have all completed management level training in addition.
Risk Assessment: We have undergone full company risk assessments and have consulted with all of our employees to ensure they feel safe and positive about being at work.
Cleaning: We are sanitising tables and cushions in between every guest - once the table is cleaned, there will be a "clean" sign placed on the table. Our team will be cleaning all contact points around the restaurant and toilets at least twice every hour (contact points will be minimised as much as possible and doors wedged open when the temperature allows). During closure, we have deep cleaned the entire building, including cellar, pipes, equipment and repainted.
Reservations can be made online or by email/phone. Online is much preferred because it gives you access to real time availability and enables us to look after you and ensures we have enough time to sanitise and clean each table prior to the next booking, without queues building up. However, if you do need to get in touch or have a booking which is larger than online allows, then please do so.
Indoor: Bookings are allowed indoors from 17 May (assuming the roadmap goes ahead as planned) and are limited to the Rule of 6 or a maximum of two households/support bubbles.
Outdoor: Bookings are outdoors only from 12 April until 16 May and are limited to the Rule of 6 or a maximum of two households/support bubbles. Our Orangery and covered areas only have half of their sides to allow proper ventilation and to make it them "outdoor areas" for the purposes of Covid-safety.
Please support us in keeping you safe.
If you have any questions or want to talk through any aspect of our policies personally, please do not hesitate to get in touch.
Whilst things may look a little different, the White Hart magic is still there!